Help centre
How can we help?
Plain answers for each step of setting up your practice.
- Sign-upGetting started in the sandboxWhat the sandbox is and what you can do there.
- Practice profileYour practice profileLegal entity, trading name, VAT number, address and contact details.
- PractitionersHPCSA verificationHow the platform team checks every practitioner's registration.
- PractitionersThe telehealth attestationWhy each practitioner confirms an in-person pathway every year.
- Practice numberPractice numberWhy the BHF/PCNS practice number is verified before invoices carry it.
- AgreementsAgreements and privacyThe terms, the POPIA operator agreement, the acceptable use policy and your privacy notice.
- Payment routeChoosing a payment routeYour own gateway, or a declaration that consultations are free.
- Your calendarStop double bookings with your calendar's private linkWhere to find the private link in Google, Outlook or Apple calendars, and how to paste it.
- Go-liveGoing liveWhat happens when you ask for go-live.
Still have a question?
Try the live demoTry the live demo with made-up patients.